Will your engineer fix my boiler in one visit?

Our engineers will strive to find the source of the problem quickly and efficiently. Our Gas Sage engineers keep a comprehensive stock of common replacement parts to fix your boiler in one visit. Should we need to order replacement parts, they typically take 24 hours to arrive.

How long will my boiler repair take?

Repair times are impacted by the size of your storage room and the number of boilers within your property. Due to size and complexity, commercial boiler repairs will take longer than domestic repairs. Usually, our site visits last between 1-4 hours.

How much will my boiler repair cost?

We provide a flat rate of £95 per hour Monday to Friday, 5 pm-8 pm for domestic customers. Saturday callouts are £125 per hour and Sunday £135 per hour.

What is the difference between a commercial and domestic boiler?

Commercial and domestic boilers vary significantly, particularly in their power output. As expected, domestic boiler outputs are much lower at roughly 24-35Kw. Commercial boilers have a higher output, at 250Kw-1,500Kw. Commercial boilers also have larger pipework, meaning a domestic engineer would not be qualified to work on it.

Should I repair or replace my boiler?

Although the team at PHS works tirelessly to find a repair based solution for every boiler we treat, unfortunately, this is not always possible. Our expert engineers will offer the best advice and next steps in this instance. This may include a boiler replacement. If your boiler is beyond ten years old, we recommend that you invest in a new one as the cost of the repairs will only increase.

Can I repair my boiler myself?

We strongly advise against this. Only experienced, registered gas safe engineers should work on gas appliances. Repairing these devices requires extensive knowledge, training and experience. Give us a call, and one of our fully qualified engineers will be with you in just 1-2 hours.

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